Return & Exchange Policy

Last updated: July 21, 2026

Your satisfaction is our priority. Please read our return and exchange policy carefully before making a purchase. If you have any questions, contact us at senna-pocket-0i@icloud.com.

1. Return Eligibility

• Items must be undamaged and in their original condition to qualify for a return.
• If the return is due to a quality issue or product defect, we will provide a full refund and cover both outbound and return shipping costs.
• If the return is due to personal preference (no quality issue), the customer is responsible for return shipping costs.

2. Order Cancellations & Refunds

Orders cancelled within 24 hours of placement and before shipment will receive a full refund, processed promptly to your original payment method.

3. Custom & Personalized Orders

• For custom or personalized items that have not yet shipped, a refund of 60% of the order total will be issued.
• Custom or personalized orders that have already shipped are not eligible for return or exchange.

4. How to Initiate a Return

1. Contact our support team at senna-pocket-0i@icloud.com with your order number and reason for return.
2. Wait for our team to confirm eligibility and provide the return address.
3. Do not send items back without first receiving the return address — returns sent without prior authorization may not be processed.
4. Ship the item securely in its original packaging.
5. Once received and inspected, your refund will be processed within 5–7 business days.

5. Exchanges

If you received a defective or incorrect item, we are happy to arrange an exchange. Please contact us at senna-pocket-0i@icloud.com within 7 days of delivery to request an exchange.

6. Contact Us

For any return or exchange inquiries, please reach out to our customer support team at senna-pocket-0i@icloud.com. We aim to respond within 1–2 business days.